Store Policy

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## 💚 Customer Care

 

We genuinely care about every order that leaves our Tweed Heads warehouse. If anything is less than perfect with your CollieBall experience, we want to hear from you.

 

**Contact us at:** huckleberry@collieball.com

 

We aim to reply to all enquiries within **24 hours** (Monday–Friday). Weekend messages may take a little longer, but we'll always get back to you.

 

### What We Promise

- ✓ Honest product descriptions — we won't oversell or exaggerate

- ✓ Free shipping included in every product price — no surprise costs at checkout

- ✓ Real Australian support — emails answered by humans in NSW, not bots

- ✓ 30-day return policy + 60-day manufacturer warranty

- ✓ Free product advice — not sure which size suits your dog? Just ask.

 

### Product Care Tips

Your CollieBall is built tough, but here are a few tips to make it last longer:

- Inflate to firm — but not rock-hard. Slight give is normal.

- Rinse with water after muddy play; let it air-dry.

- Store in a shaded, dry place when not in use.

- The cover is replaceable — order a "Just CollieBall Cover" if yours wears out.

 

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## 🔒 Privacy & Safety

 

CollieBall Australia (operated by Zipavera LLC, AU operations: Tweed Heads, NSW) takes your privacy seriously. Here's a plain-English summary of what we do with your information.

 

### What We Collect

- **Order information:** Name, email, shipping address, phone number, order details

- **Payment information:** Processed securely by **Wix Payments** (and PayPal if you choose) — we never see or store your full card details

- **Website analytics:** Anonymous browsing data through Wix's built-in analytics to improve our site

 

### How We Use It

- To process and ship your order via Australia Post

- To send order updates and tracking information

- To respond to your support enquiries

- To send marketing emails — **only if you opted in** (you can unsubscribe anytime)

 

### What We Don't Do

- ✗ We don't sell your data to third parties

- ✗ We don't share your information with anyone outside our shipping (Australia Post) and payment partners (Wix Payments, PayPal)

- ✗ We don't send unsolicited marketing without consent

 

### Your Rights

Under Australian privacy law, you can:

- Request a copy of the personal data we hold about you

- Ask us to correct or delete your information

- Unsubscribe from marketing emails at any time (one-click link in every email)

 

To make a request, email **huckleberry@collieball.com** with the subject line "Privacy Request."

 

### Cookies

Our website uses cookies to improve your experience and analyse traffic. By using our site, you consent to our use of cookies. You can disable cookies in your browser settings — note that some site features may not work properly without them.

 

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## ⚖️ Legal

 

CollieBall™ is a trademark of Zipavera LLC. AU operations are based in Tweed Heads South, NSW.

 

For business or legal correspondence: **huckleberry@collieball.com**

 

This policy is governed by the laws of New South Wales, Australia. Any disputes will be resolved under Australian Consumer Law and NSW jurisdiction.

 

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**Last updated:** 9 May 2026

**Version:** 1.0