Question 1

What size CollieBall does my dog need? How do I measure?

Accepted Answer

CollieBall comes in four sizes — 45cm, 55cm, 75cm and 95cm. Start with your dog's breed; if you're unsure or have a mix, cross-check shoulder height and weight, and when it's close, size up.
• 45cm — under ~37cm / ~11kg · Corgi, French Bulldog, Toy Aussie • 55cm — ~38–50cm / ~11–23kg · Border Collie, Cattle Dog, Poodle, Beagle • 75cm — ~51–62cm / ~23–34kg · Aussie Shepherd, Kelpie, Staffie, Golden, Lab, Husky, Boxer • 95cm — ~63cm+ / ~34kg+ · German Shepherd, Belgian Malinois, Rottweiler, Doberman
If the breed list and the measurements disagree, go with the breed. Some breeds — Kelpies, Staffies, German Shepherds — are stronger or stockier than their height suggests, so they take a bigger ball than the numbers alone would give you. When it's close, always size up.
To measure shoulder height, run a tape from the highest point of the shoulder blades (the wither) straight down to the floor. For the full breakdown, use the "Find your dog's size" guide on the store page or read our size guide.

Question 2

What is the difference between the yoga ball and the needle ball?

Accepted Answer

The yoga ball is easier and quicker to inflate and deflate, making it more suitable for apartment living. It requires inflation before each playtime session to maintain its optimal shape.

The needle ball is our innovative new design, allowing it to hold air for a longer period of time. However, it takes more time to inflate. Instead of an air plug, it comes with a self-closing mechanism that eliminates the need for a plug, and it can be inflated similar to a basketball

Question 3

How easily can the ball pop? How durable is it for rough players?

Accepted Answer

For Us, our furry friend's safety is the most important thing! It is because we design a soft enough to keep them safe and tough enough to stop them popping the ball.

CollieBall's idea is that a pup's jaw can not be wide open to bite a huge sphere. So the ball is good to play and doesn't pop as long as it is fully inflated! Supervising our pups during playtime and play in open spaces, so how long it lasts depends on the usage.

CollieBall is an air filled ball with a ballistic cover compared to other hard plastic herding balls on the market and we prioritize safety and a fun playtime. We never advertise CollieBall as 'indestructible' toy like any other dog toy and sometimes it is not the best fit for strong, rough player pups that are too strong for air filled balls.

And at the end, even some of pups popped the CollieBall, replacing inner ball make them go back the herding game smoothly.

Question 4

How to store Collieball?

Accepted Answer

Like any other ball inflated with air Collieball is prone to contractions due to the temperature changes. Please don't leave your ball outside in the summer time even in the shadow areas as the high temperatures will make the inner ball expand and rip the outer cover

We recommend storing the ball in a temperature controlled environment, at your house or if you have a basement if possible, in unreachable spots so the pups don't get a chance to play unsupervised

Question 5

How much is shipping and how long does it take?

Accepted Answer

Shipping is free across Australia — included in every price, no surprises at checkout. We dispatch from our Tweed Heads South, NSW warehouse within 48 hours (business days) via Australia Post. Typical delivery: Eastern states 2–4 business days, SA & TAS 3–5, WA 4–7, NT 5–8; add 2–3 days for rural/remote. We currently ship within Australia only — for US, UK or Canada, visit www.collieball.com.

Question 6

How does Collieball do in the snow/cold?

Accepted Answer

The cold weather is completely okay however the play time gets limited around 15 min or so as the ball deflates faster in the cold. Even if it deflates, you can fill it, the only thing is please supervise and do not let your dog grab it when it deflates.

Question 7

What currency are the prices listed in on the website?

Accepted Answer

All prices on our website are displayed in Australian Dollars (AUD). At checkout, you can pay in AUD or USD — simply select your preferred currency.

Question 8

I bought the 75 cm ball and my inner ball is too small

Accepted Answer

Please inflate the ball fully and let it stay overnight and inflate again until no wrinkles are left the next day.

The inner ball is actually the correct size and should expand to be the same size as the cover so there shouldn't be any space or wrinkles left!

Question 9

The ball won't hold air

Accepted Answer

CollieBall is not a "set it and forget it" toy — like any air-filled ball it is prone to gradual deflation. Manual reinflation is part of normal use with the yoga ball model and is not a reason for a refund or exchange.

We also offer a needle ball model that holds air longer if reinflation is inconvenient for you.

Question 10

Dog's scared - how to introduce them so they can have fun?

Accepted Answer

If you would like to train your dog to herding, a suggestion would be using treats for scared pups. The trick involves introducing the ball slowly, starting with a half-inflated ball and a treat underneath it. Allow the pup to become familiar with the ball without letting them grab the treat. Over the next few days, gradually increase the inflation of the ball while continuing to place a treat underneath it. By doing this, the pup will learn that pushing the ball leads to a reward.

Question 11

What is the return / refund policy?

Accepted Answer

Like any other dog toy we can not give guarantees for being indestructible. CollieBall is good as long as it is fully inflated and used following the instructions. We do replace/ refund any defective item and fix the issues within 60 days of purchase.

Please note that our warranty policy does not cover purchases of incorrect sizes. It's important to consider that breeds like German Shepherds and ACDs are known for their strength, and even though they may have a shorter and stockier build, they typically require a larger size than their body type.

Question 12

In what condition can items be returned?

Accepted Answer

We accept returns and offer a refund via the original payment method when:
• Unused items in original condition — a 10% restocking fee applies (covers inspection, repackaging and refund processing).
• Used but resalable items (cover only, no damage) — a 15% restocking fee applies.

Return shipping is the customer's responsibility — we do not provide prepaid return labels. Misused or damaged items are not eligible for refund.

Question 13

What should I do if I made a typo while entering my shipping address /  my package was delivered to the wrong address?

Accepted Answer

If you accidentally entered an incorrect shipping address, please contact us at huckleberry@collieball.com.  as soon as possible. We can assist you in correcting the address before the package is shipped out within 24 hours.

In the event that your package is delivered to the wrong address due to an incorrect shipping address, we can only resend the package if it is returned to us. If this occurs, we can reship the package to the correct address once the shipping costs have been paid in full.

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Frequently Asked Questions — CollieBall Australia